Refund, Return & Replacement Policy
Refund, Return & Replacement Policy
Last Updated: July 23, 2026
At NUQSH, we are committed to delivering premium skincare products that meet the highest standards of quality. Every order is carefully inspected before it leaves our facility to ensure that it reaches you in excellent condition. We understand that issues can occasionally occur during transit or order fulfillment, and this policy explains how we handle such situations fairly and transparently.
Our goal is to provide every customer with a smooth shopping experience while protecting both our customers and our business from misuse or fraudulent claims.
Order Cancellation
Orders may be cancelled at any time before they have been dispatched. Once an order has been shipped, cancellation is no longer possible as it has already entered the courier network for delivery.
If you wish to cancel an order, we encourage you to contact our customer support team as soon as possible. While we will always try to accommodate cancellation requests received before dispatch, we cannot guarantee cancellation once processing has begun.
Returns & Replacements
Due to the hygienic nature of skincare products, NUQSH does not accept returns or offer refunds for products that have been opened, used, or tampered with unless the product received is damaged, defective, or incorrect.
If you receive an item that arrives damaged during transit, contains a manufacturing defect, or differs from the product you originally ordered, we will gladly review your claim and, where appropriate, arrange a replacement.
Every request is assessed individually to ensure a fair outcome for both the customer and NUQSH.
Reporting an Issue
If there is any issue with your order, you must notify us within 48 hours of receiving your parcel. Requests submitted after this period may not be eligible for review, as we are unable to verify the condition of products after extended possession.
To help us investigate your request efficiently, you may be asked to provide clear photographs or videos of the product, its packaging, the shipping label, and the issue being reported. In some situations, additional information may be required before a decision can be made.
For claims involving damaged products, leaking bottles, broken packaging, missing items, or incorrect deliveries, an uninterrupted unboxing video recorded from the moment the sealed parcel is opened is strongly recommended. This helps us verify shipping-related issues quickly and protects both our customers and our business from fraudulent claims.
Refund Eligibility
As NUQSH currently operates on a Cash on Delivery (COD) basis, refunds are only considered in exceptional circumstances where a replacement cannot reasonably be provided.
Approved refunds, where applicable, will only be processed after the returned product has been received and inspected by our team. Refunds will never be issued for products that have been intentionally damaged, misused, altered, or used beyond reasonable inspection.
Non-Returnable Situations
To maintain product safety and hygiene, we are unable to accept returns or provide refunds where a customer has changed their mind after purchase, no longer wishes to keep the product, or simply prefers a different item.
As skincare products interact differently with every individual's skin, variations in results are completely normal. Products cannot be returned or exchanged because the desired results were not achieved, because a product did not suit a customer's personal preference, or because expectations differed from individual experience.
Customers are responsible for reviewing product ingredients before purchasing and are encouraged to perform a patch test before first use, particularly if they have sensitive skin or known allergies. Allergic reactions or individual sensitivities resulting from ingredients clearly disclosed on our product packaging or website do not qualify for a refund or replacement.
For hygiene reasons, products that have been opened, used, emptied, or tampered with cannot be returned unless a verified manufacturing defect exists.
Return Approval
To ensure that every request is handled efficiently, all returns must first be approved by NUQSH Customer Support. Products returned without prior authorization may be refused and returned to the sender.
If your request is approved, our team will provide complete return instructions. Returned items should be packaged securely to prevent damage during transit.
Replacement Process
Once an approved return has been received and inspected, we will notify you of the outcome as quickly as possible. If your claim is approved, a replacement product will be dispatched at no additional cost wherever reasonably applicable.
If the original product is no longer available, NUQSH reserves the right to provide an equivalent replacement or another suitable resolution.
Cash on Delivery Orders
Cash on Delivery orders may be verified before dispatch through a phone call, SMS, email, or WhatsApp message. Orders that cannot be confirmed may be cancelled for security purposes.
Customers who repeatedly refuse to accept confirmed Cash on Delivery orders without a valid reason may have future Cash on Delivery privileges restricted or may be required to place prepaid orders where available.
Delivery Responsibility
Customers are responsible for providing accurate delivery information, including their complete shipping address and active contact number. NUQSH cannot be held responsible for delays, failed deliveries, or additional courier charges resulting from incorrect or incomplete customer information.
If an order is returned because of an incorrect address, unsuccessful delivery attempts, or refusal to accept delivery, any additional shipping costs incurred for re-dispatch may be the customer's responsibility.
Quality Assurance
Every NUQSH product undergoes quality inspection before dispatch to ensure it meets our standards. While we take every reasonable precaution during packaging and shipping, unforeseen circumstances during transit may occasionally occur.
If you genuinely receive a damaged, defective, leaking, or incorrect product, we are committed to resolving the matter promptly, fairly, and with the level of service you expect from NUQSH.
Changes to This Policy
NUQSH reserves the right to update or modify this Refund, Return & Replacement Policy at any time to reflect changes in our business operations, legal requirements, or customer service practices. Any updates will become effective immediately upon publication on this website.
Contact Us
If you have any questions regarding this policy or need assistance with your order, our team is always happy to help.
NUQSH
Email: info@nuqsh.co
Phone / WhatsApp: +92 326 7873873
Thank you for choosing NUQSH. We appreciate your trust and remain committed to providing premium skincare products together with dependable customer service and a transparent shopping experience.