Refund policy

NUQSH RETURNS, REFUNDS & EXCHANGES POLICY

Last Updated: June 16, 2026

At NUQSH, we are committed to delivering high-quality skincare products and an exceptional customer experience. Due to the personal and hygiene-sensitive nature of skincare products, certain conditions apply to returns, refunds, and exchanges.

By placing an order with NUQSH, you acknowledge that you have read, understood, and agreed to this policy.

1. RETURN & REFUND ELIGIBILITY

A product may be eligible for replacement, exchange, store credit, or refund if:

The item received is damaged, defective, leaking, expired, or incorrect.
The claim is submitted within the required timeframe.
Sufficient evidence is provided for verification.
The product has not been intentionally damaged, altered, or misused.

2. REPORTING A PROBLEM

Customers must report any issue within 48 hours of delivery by emailing info@nuqsh.co.

To help us investigate and resolve the issue quickly, customers may be asked to provide:

Order number
Full name used for the order
Clear photographs of the product
Photographs of the shipping package
Product batch number (if applicable)
A continuous unboxing video

Failure to provide requested evidence may result in the claim being declined.

3. DAMAGED, DEFECTIVE, LEAKING, EXPIRED OR INCORRECT PRODUCTS

If a customer receives a product that is:

Damaged during transit
Defective
Leaking
Expired
Different from what was ordered

NUQSH will review the claim and may provide one of the following remedies:

Replacement product
Store credit
Refund via Bank Transfer, Easypaisa, or JazzCash

The final resolution method will be determined by NUQSH after reviewing the claim.

NUQSH reserves the right to replace a product instead of issuing a refund.

4. UNBOXING VIDEO REQUIREMENT

For claims involving:

Damaged products
Leaking products
Missing items
Incorrect items
Tampered packaging

Customers are strongly advised to record a continuous unboxing video from the moment the sealed courier package is opened.

NUQSH reserves the right to reject claims where sufficient evidence is unavailable.

5. CHANGE OF MIND RETURNS

Due to hygiene and product safety concerns, NUQSH generally does not accept returns or refunds for:

Change of mind
Personal preference
Product no longer wanted
Incorrect product selection by the customer
Incorrect quantity ordered by the customer

In exceptional circumstances, unopened and unused products may be considered for exchange within 7 days of delivery at NUQSH's sole discretion.

Customers are responsible for any associated shipping costs.

6. NON-RETURNABLE ITEMS

The following items are not eligible for return, exchange, or refund:

Opened products
Used products
Products with broken seals
Samples
Complimentary gifts
Promotional items
Discounted or clearance products
Gift cards (if offered)

7. ALLERGIC REACTIONS & SKIN SENSITIVITY

Every individual's skin is unique and may react differently to skincare products.

Customers should perform a patch test before applying any product to larger areas of skin.

NUQSH cannot guarantee compatibility with every skin type and is not responsible for reactions resulting from:

Allergies
Skin sensitivities
Medical conditions
Individual ingredient intolerance

Products that have been opened or used are not eligible for return, exchange, or refund due to personal skin reactions or dissatisfaction with results.

8. REFUND PROCESSING

If a refund is approved, processing typically takes 5–10 business days.

As NUQSH currently operates on a Cash on Delivery (COD) basis, refunds will be issued through:

Bank Transfer
Easypaisa
JazzCash

Customers may be required to provide payment details to receive an approved refund.

9. SHIPPING CHARGES

Shipping charges are non-refundable except when:

The wrong item was shipped by NUQSH.
The product was verified as damaged, defective, leaking, or expired upon delivery.

10. ORDER REFUSAL & COD ABUSE

NUQSH reserves the right to restrict or refuse future orders from customers who:

Repeatedly refuse Cash on Delivery orders without a valid reason.
Submit fraudulent claims.
Abuse return, exchange, or refund processes.
Engage in suspicious purchasing activity.

11. FRAUD PREVENTION

To protect both customers and the business, NUQSH reserves the right to:

Request additional evidence.
Verify claim details.
Investigate suspicious requests.
Reject claims that appear fraudulent, misleading, or abusive.

Any attempt to obtain products, refunds, or replacements through false claims may result in permanent restrictions from future purchases.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, NUQSH shall not be liable for:

Indirect losses
Consequential losses
Loss of profits
Misuse of products
Failure to follow product instructions
Individual skin reactions
Delays caused by third-party courier services

NUQSH's maximum liability shall not exceed the amount paid for the affected product.

13. POLICY UPDATES

NUQSH reserves the right to modify, update, or replace this policy at any time without prior notice.

The latest version published on the NUQSH website shall apply to all purchases.

CONTACT US

For all return, refund, exchange, or claim-related inquiries, please contact:

Email: info@nuqsh.co

Website: https://nuqsh.co

Please include your order number and a detailed description of the issue when contacting us.

NUQSH aims to respond to customer inquiries within 1–2 business days.